About Thomson Reuters
Thomson Reuters, a global leader in business information services, partnered with our design team to modernize and unify the user experience across their mobile and web platforms. The project focused on creating scalable design components, improving usability through research-driven insights, and ensuring high visual fidelity from design to development.
Role
UX/UI Designer, UX Researcher, VQA Tester
Software
Figma, LookerStudio
Date
Nov 2023 - Apr 2025
Streamlining Reuters News
Previously when signing into your account within the Reuters News App, users were routed to an external browser experience. We redesigned the (now unified) two-factor authentication & SSO experience across platforms to improve usability and keep the sign-in experience in the app only.
Conducting user interviews
One of our first steps in our design process was to partner with the Reuters team in conducting user interviews in order to compile common stress-points that users are undergoing when navigating the Reuters News app.
Our team assisted in drafting questions for the interviewer to prompt the interviewee. After sitting in on/watching the user interview recording, we then audited the user feedback and worked with the Reuters team in design updates aimed at solving these issues.
